Six Sigma Training
QCDMS · Oakville, Ontario · Delivered in person across Ontario
About the Six Sigma stream
Who chooses this stream
Biopharma, nuclear, regulated manufacturing, laboratories — anywhere decisions must be defensible with data and the process must be provably capable.
| Belt | Hours | Days | Topics | What you will be able to do |
|---|---|---|---|---|
| Six Sigma White Belt | 4 – 8 | 1 | 1 | You will understand variation, capability and what process data actually tells you. |
| Six Sigma Yellow Belt | 20 – 26 | 3 – 4 | 6 | You will be able to collect data properly and use the Seven QC Tools with confidence. |
| Six Sigma Green Belt | 52 – 86 | 7 – 11 | 11 | You will be able to analyse process data and prove whether a change made a difference. |
| Six Sigma Black Belt | 88 – 146 | 11 – 18 | 16 | You will be able to design experiments, validate measurement systems and run full DMAIC projects. |
Hours are cumulative and instructional. Days assume eight instructional hours. Lower figures apply to open / public programs; upper figures to in-company programs delivered at full depth.
| 5W2H | |
|---|---|
| WHAT | Six Sigma White Belt — 4 – 8 instructional hours over 1 days, covering 1 published topics. Capability level: Aware. |
| WHY | You will understand variation, capability and what process data actually tells you. |
| WHO | Anyone working with process data who needs to understand what it is telling them. |
| WHERE | Delivered in person in Ontario — at an open / public venue, or on site at the employer's premises. |
| WHEN | 1 days. Sessions are spaced across the program period so participants can apply tools between them, and so operational disruption is minimized. |
| HOW | Instructor-led, small cohorts, tactile simulation and structured exercises after every concept. Worked examples drawn from process types participants recognize. |
| HOW MUCH | 4 – 8 instructional hours. Scope of work after certification: your own task or work area. |
Certification requirements
| Requirement | Standard |
|---|---|
| Attendance | 100% |
| In-class exercises | Required. Participation is assessed. |
| Written examination | Optional quiz |
| Improvement project | Optional |
| Credential | Six Sigma White Belt. The certificate names the stream and the level. |
Detailed training topics — 1 topic
SIX SIGMA BASICS
Six Sigma is all about reducing variation · History of Six Sigma · Pioneers of Lean Six Sigma · Six Sigma philosophy and principles · Descriptive and inferential statistics · What is data? Where is data? · SIPOC — Supplier, Input, Process, Output, Customer · Y = f(X) — output is a function of the inputs · Data types — qualitative and quantitative · Attribute vs. variable data · Discrete vs. continuous data · Measures of central tendency — mean · Measures of central tendency — median · Measures of central tendency — mode · Measures of central tendency — 80th percentile · Measures of spread — range · Measures of spread — variance · Measures of spread — standard deviation · Histogram and normal distribution · Basic control chart · Box and whisker plot · Process capability (basic) · Yield and rolled throughput yield · Sigma levels — DPU, DPO, DPM, DPMO · Exercises
| 5W2H | |
|---|---|
| WHAT | Six Sigma Yellow Belt — 20 – 26 instructional hours over 3 – 4 days, covering 6 published topics. Capability level: Competent. |
| WHY | You will be able to collect data properly and use the Seven QC Tools with confidence. |
| WHO | Technicians, analysts, quality staff and supervisors in data-driven environments. |
| WHERE | Delivered in person in Ontario — at an open / public venue, or on site at the employer's premises. |
| WHEN | 3 – 4 days. Sessions are spaced across the program period so participants can apply tools between them, and so operational disruption is minimized. |
| HOW | Instructor-led, small cohorts, tactile simulation and structured exercises after every concept. Worked examples drawn from process types participants recognize. |
| HOW MUCH | 20 – 26 instructional hours, cumulative. Scope of work after certification: your own process or team. |
Certification requirements
| Requirement | Standard |
|---|---|
| Attendance | 90% |
| In-class exercises | Required. Participation is assessed. |
| Written examination | 70% pass |
| Improvement project | Optional |
| Credential | Six Sigma Yellow Belt. The certificate names the stream and the level. |
Detailed training topics — 6 topics
SIX SIGMA BASICS
Six Sigma is all about reducing variation · History of Six Sigma · Pioneers of Lean Six Sigma · Six Sigma philosophy and principles · Descriptive and inferential statistics · What is data? Where is data? · SIPOC — Supplier, Input, Process, Output, Customer · Y = f(X) — output is a function of the inputs · Data types — qualitative and quantitative · Attribute vs. variable data · Discrete vs. continuous data · Measures of central tendency — mean · Measures of central tendency — median · Measures of central tendency — mode · Measures of central tendency — 80th percentile · Measures of spread — range · Measures of spread — variance · Measures of spread — standard deviation · Histogram and normal distribution · Basic control chart · Box and whisker plot · Process capability (basic) · Yield and rolled throughput yield · Sigma levels — DPU, DPO, DPM, DPMO · Exercises
LEAN DAILY MANAGEMENT
Daily engagement to find Lean waste and Six Sigma variation · Using Hoshin Kanri KPIs to set huddle boards and structure · KPI boards (graphical) · Kanban boards (status, issues, tasks) · Project status boards (burndown, burnup, status) · Huddle meetings at all levels · Leader standard work and Gemba walks · Engaging staff through huddles · Communication structure to identify improvement opportunities · Exercises
HOUSE OF TOYOTA — STANDARDIZATION
The foundation of Lean · Visual management: 5S or organization · Point of use · Lines, markers and visuals · KPIs and targets — Overall Equipment Effectiveness (OEE) · KPIs and targets — Cost of Poor Quality (COPQ) · Huddle boards · Flow or Kanban boards (schedule, issues, projects) · Skills gap matrix · Standardization · Standard operating procedures · Lean daily management · Process stability (5M + 1E) · Leader standard work · Kamishibai
HOUSE OF TOYOTA — JIDOKA
Quality built into the process · Poka Yoke (mistake or error proofing) · Abnormality detection and escalation · Stop and fix · Andon system or automation · First time right · Jidoka system — detect, alarm, stop production · Quality control and quality assurance · Yield · First pass yield · Rolled throughput yield · Standard quality criteria · Standard quality checks · COPQ — cost of poor quality
HOUSE OF TOYOTA — RESPECT FOR PEOPLE
Engage people in driving the business · Teams — types, constraints, stages of development · Team communication and group behaviours · Employee engagement · Job instructions and clarity · Skills development · Teamwork · Self-organized teams · Problem solving and process improvement ownership
HOUSE OF TOYOTA — KAIZEN / RCA
Make daily small, medium and large process improvements · Continuous improvement · Plan-Do-Check-Act (PDCA) · Five principles of Lean · A3 thinking (structured problem solving) · Lean or Kaizen events (point, rapid, VSM-based) · Six Sigma DMAIC methodology · Value stream mapping (as applicable) · Root cause analysis and problem solving (small, medium, large scale) · Process improvements (daily to breakthrough) · Other improvement methodologies · Exercises
| 5W2H | |
|---|---|
| WHAT | Six Sigma Green Belt — 52 – 86 instructional hours over 7 – 11 days, covering 11 published topics. Capability level: Proficient. |
| WHY | You will be able to analyse process data and prove whether a change made a difference. |
| WHO | Quality, laboratory and engineering staff leading analytical improvement projects. |
| WHERE | Delivered in person in Ontario — at an open / public venue, or on site at the employer's premises. |
| WHEN | 7 – 11 days. Sessions are spaced across the program period so participants can apply tools between them, and so operational disruption is minimized. |
| HOW | Instructor-led, small cohorts, tactile simulation and structured exercises after every concept. Worked examples drawn from process types participants recognize. |
| HOW MUCH | 52 – 86 instructional hours, cumulative. Scope of work after certification: a process or department. |
Certification requirements
| Requirement | Standard |
|---|---|
| Attendance | 90% |
| In-class exercises | Required. Participation is assessed. |
| Written examination | 75% pass |
| Improvement project | Required — one project |
| Credential | Six Sigma Green Belt. The certificate names the stream and the level. |
Detailed training topics — 11 topics
SIX SIGMA BASICS
Six Sigma is all about reducing variation · History of Six Sigma · Pioneers of Lean Six Sigma · Six Sigma philosophy and principles · Descriptive and inferential statistics · What is data? Where is data? · SIPOC — Supplier, Input, Process, Output, Customer · Y = f(X) — output is a function of the inputs · Data types — qualitative and quantitative · Attribute vs. variable data · Discrete vs. continuous data · Measures of central tendency — mean · Measures of central tendency — median · Measures of central tendency — mode · Measures of central tendency — 80th percentile · Measures of spread — range · Measures of spread — variance · Measures of spread — standard deviation · Histogram and normal distribution · Basic control chart · Box and whisker plot · Process capability (basic) · Yield and rolled throughput yield · Sigma levels — DPU, DPO, DPM, DPMO · Exercises
LEAN DAILY MANAGEMENT
Daily engagement to find Lean waste and Six Sigma variation · Using Hoshin Kanri KPIs to set huddle boards and structure · KPI boards (graphical) · Kanban boards (status, issues, tasks) · Project status boards (burndown, burnup, status) · Huddle meetings at all levels · Leader standard work and Gemba walks · Engaging staff through huddles · Communication structure to identify improvement opportunities · Exercises
HOUSE OF TOYOTA — STANDARDIZATION
The foundation of Lean · Visual management: 5S or organization · Point of use · Lines, markers and visuals · KPIs and targets — Overall Equipment Effectiveness (OEE) · KPIs and targets — Cost of Poor Quality (COPQ) · Huddle boards · Flow or Kanban boards (schedule, issues, projects) · Skills gap matrix · Standardization · Standard operating procedures · Lean daily management · Process stability (5M + 1E) · Leader standard work · Kamishibai
HOUSE OF TOYOTA — JIDOKA
Quality built into the process · Poka Yoke (mistake or error proofing) · Abnormality detection and escalation · Stop and fix · Andon system or automation · First time right · Jidoka system — detect, alarm, stop production · Quality control and quality assurance · Yield · First pass yield · Rolled throughput yield · Standard quality criteria · Standard quality checks · COPQ — cost of poor quality
HOUSE OF TOYOTA — RESPECT FOR PEOPLE
Engage people in driving the business · Teams — types, constraints, stages of development · Team communication and group behaviours · Employee engagement · Job instructions and clarity · Skills development · Teamwork · Self-organized teams · Problem solving and process improvement ownership
HOUSE OF TOYOTA — KAIZEN / RCA
Make daily small, medium and large process improvements · Continuous improvement · Plan-Do-Check-Act (PDCA) · Five principles of Lean · A3 thinking (structured problem solving) · Lean or Kaizen events (point, rapid, VSM-based) · Six Sigma DMAIC methodology · Value stream mapping (as applicable) · Root cause analysis and problem solving (small, medium, large scale) · Process improvements (daily to breakthrough) · Other improvement methodologies · Exercises
SEVEN QC TOOLS (SEVEN SAMURAI)
Process flow diagrams: SIPOC · Process flow diagrams: swim lane · Process flow diagrams: time and motion · Process flow diagrams: traveller sheets · Process flow diagrams: SOPs · Histogram · Control chart (basic) · Frequency distribution · Stem and leaf · Box and whisker plot · Pareto analysis · Fishbone diagram · 5 Whys · Check sheet · Scatter diagram and correlation diagram · Exercises
A3 THINKING — ROOT CAUSE ANALYSIS
Overview of root cause analysis · Basic RCA: 5 Whys, RCA form · A3 problem-solving method — overview · Step 1: 5W2H (what, when, where, who, why, how, how much) · Step 2: Team formation · Step 3: Problem statement · Step 4: Process metrics · Step 5: Temporary solution · Step 6: Data collection and test plan · Step 7: Y = f(X) or SIPOC · Step 8: Fishbone diagram · Step 9: Test plan and results · Step 10: Root cause analysis (5 Whys, fishbone) · Step 11: Finding solutions · Step 12: Implement action plan · Step 13: Verify solution effectiveness · Step 14: Sustain and control · Exercises
RAPID KAIZEN EVENTS / RAPID RCA EVENTS
Overview of rapid Kaizen methodology · Define improvement area (layout, flow, time and motion, resourcing, efficiency, bottlenecks) · Quick charter (scope, objective, owner) · Process understanding (specific step or area) · Data collection (cycle time, delays, utilization, movement) · Process walk (Gemba — focused observation) · Time and motion study (as applicable) · Identify inefficiencies (waste, imbalance, constraints) · Prioritization of opportunities · Solution design (layout, flow, resource alignment, standard work) · Action plan (who, what, when — short cycle) · Rapid implementation (test, adjust, stabilize) · Target setting (throughput, cycle time, utilization, output) · Control (visual management, simple KPIs, standard work) · Benefits realization · Lessons learned and next improvements
QUALITY CIRCLES CULTURE
Purpose and business alignment (QCDMS focus) · Leadership role in building a quality circle culture (Gemba leadership) · Quality circle structure, team formation and governance · High-impact topic selection (from losses to projects) · Standard methodology (PDCA / A3 thinking) · Coaching mindset for leaders — develop thinking, not solutions · Integration with daily management systems (LDM, visual boards) · Review and presentation system (monthly / quarterly) · Competition, recognition and circle awards framework · Sustainment, replication and culture maturity strategy
ADVANCED SIX SIGMA TOPICS
Detail orientation, focus and concentration · Advanced SIPOC — suppliers · Advanced SIPOC — inputs and resources · Advanced SIPOC — process · Advanced SIPOC — outputs · Advanced SIPOC — customers · Finding sources of variation and attribute metrics in a detailed SIPOC · Data collection — 5W2H · Sampling — random · Sampling — stratified · Sampling — systematic · Sampling — subgroup · Sampling — block · Measurement System Analysis — Gauge R&R · Measurement System Analysis — bias · Measurement System Analysis — correlation · Measurement System Analysis — linearity · Metrology — calibration and traceability · Statistical Process Control — common causes · Statistical Process Control — special causes · Common cause vs. special cause · Control charts — overview · X-Bar R chart · X-MR chart · X-Bar S chart · ImR chart · C chart · U chart · N chart · P chart · Np chart · Probability — independence and conditional probability · Distributions — normal · Distributions — Poisson · Distributions — binomial · Distributions — chi square · Distributions — t and F · Hypothesis testing — terminology, significance · Hypothesis testing — Type I and Type II error · Hypothesis testing — tests for means · Hypothesis testing — tests for proportions · ANOVA — analysis of variance · Advanced process capability — Cp and Cpk (short term) · Performance indices — Pp, Ppk, sigma (long term) · Precision and accuracy · Stability and normality · Correlation — correlation vs. causation · Regression — estimation and prediction · Multivariate — MANOVA, factor analysis · PFMEA — Process Failure Mode and Effects Analysis · DFMEA — Design Failure Mode and Effects Analysis · Design of Experiments — terminology (factors, levels, response) · Design of Experiments — randomization, blocking, interaction · Design of Experiments — full, factorial, randomized · Design for Six Sigma — DMADV · Design for Six Sigma — DMADOV · Design for X — cost, manufacturability, maintainability · Robust design, tolerancing, statistical robustness · Design for manufacturing (DFM) · Design for assembly (DFA) · Design for service (DFS)
| 5W2H | |
|---|---|
| WHAT | Six Sigma Black Belt — 88 – 146 instructional hours over 11 – 18 days, covering 16 published topics. Capability level: Expert. |
| WHY | You will be able to design experiments, validate measurement systems and run full DMAIC projects. |
| WHO | Quality managers, engineers and specialists solving problems where the root cause is unknown. |
| WHERE | Delivered in person in Ontario — at an open / public venue, or on site at the employer's premises. |
| WHEN | 11 – 18 days. Sessions are spaced across the program period so participants can apply tools between them, and so operational disruption is minimized. |
| HOW | Instructor-led, small cohorts, tactile simulation and structured exercises after every concept. Worked examples drawn from process types participants recognize. |
| HOW MUCH | 88 – 146 instructional hours, cumulative. Scope of work after certification: the organization. |
Certification requirements
| Requirement | Standard |
|---|---|
| Attendance | 90% |
| In-class exercises | Required. Participation is assessed. |
| Written examination | 80% pass |
| Improvement project | Required — one to two projects |
| Credential | Six Sigma Black Belt. The certificate names the stream and the level. |
Detailed training topics — 16 topics
SIX SIGMA BASICS
Six Sigma is all about reducing variation · History of Six Sigma · Pioneers of Lean Six Sigma · Six Sigma philosophy and principles · Descriptive and inferential statistics · What is data? Where is data? · SIPOC — Supplier, Input, Process, Output, Customer · Y = f(X) — output is a function of the inputs · Data types — qualitative and quantitative · Attribute vs. variable data · Discrete vs. continuous data · Measures of central tendency — mean · Measures of central tendency — median · Measures of central tendency — mode · Measures of central tendency — 80th percentile · Measures of spread — range · Measures of spread — variance · Measures of spread — standard deviation · Histogram and normal distribution · Basic control chart · Box and whisker plot · Process capability (basic) · Yield and rolled throughput yield · Sigma levels — DPU, DPO, DPM, DPMO · Exercises
HOSHIN KANRI / STRATEGIC ALIGNMENT
Connecting organizational purpose to people in the process · SWOT analysis · Purpose, vision, mission and core values · Voice of the Customer · Voice of the Business · Voice of the Stakeholders · Voice of the Employees · Voice of the Process · Organizational-level KPIs, OKRs and metrics · Top-level financial measures — growth, market share, margin · Three-to-five year and annual targets · Steps to create a huddle structure · Understanding organizational structure · Teams, leads, number of team members · Critical services or processes; percentage of resources per process · Opportunities from customers, staff and stakeholders · Setting KPIs at the process level · Leader standard work to support daily KPI achievement · Exercises
LEAN DAILY MANAGEMENT
Daily engagement to find Lean waste and Six Sigma variation · Using Hoshin Kanri KPIs to set huddle boards and structure · KPI boards (graphical) · Kanban boards (status, issues, tasks) · Project status boards (burndown, burnup, status) · Huddle meetings at all levels · Leader standard work and Gemba walks · Engaging staff through huddles · Communication structure to identify improvement opportunities · Exercises
HOUSE OF TOYOTA — STANDARDIZATION
The foundation of Lean · Visual management: 5S or organization · Point of use · Lines, markers and visuals · KPIs and targets — Overall Equipment Effectiveness (OEE) · KPIs and targets — Cost of Poor Quality (COPQ) · Huddle boards · Flow or Kanban boards (schedule, issues, projects) · Skills gap matrix · Standardization · Standard operating procedures · Lean daily management · Process stability (5M + 1E) · Leader standard work · Kamishibai
HOUSE OF TOYOTA — JIDOKA
Quality built into the process · Poka Yoke (mistake or error proofing) · Abnormality detection and escalation · Stop and fix · Andon system or automation · First time right · Jidoka system — detect, alarm, stop production · Quality control and quality assurance · Yield · First pass yield · Rolled throughput yield · Standard quality criteria · Standard quality checks · COPQ — cost of poor quality
HOUSE OF TOYOTA — RESPECT FOR PEOPLE
Engage people in driving the business · Teams — types, constraints, stages of development · Team communication and group behaviours · Employee engagement · Job instructions and clarity · Skills development · Teamwork · Self-organized teams · Problem solving and process improvement ownership
HOUSE OF TOYOTA — KAIZEN / RCA
Make daily small, medium and large process improvements · Continuous improvement · Plan-Do-Check-Act (PDCA) · Five principles of Lean · A3 thinking (structured problem solving) · Lean or Kaizen events (point, rapid, VSM-based) · Six Sigma DMAIC methodology · Value stream mapping (as applicable) · Root cause analysis and problem solving (small, medium, large scale) · Process improvements (daily to breakthrough) · Other improvement methodologies · Exercises
SEVEN QC TOOLS (SEVEN SAMURAI)
Process flow diagrams: SIPOC · Process flow diagrams: swim lane · Process flow diagrams: time and motion · Process flow diagrams: traveller sheets · Process flow diagrams: SOPs · Histogram · Control chart (basic) · Frequency distribution · Stem and leaf · Box and whisker plot · Pareto analysis · Fishbone diagram · 5 Whys · Check sheet · Scatter diagram and correlation diagram · Exercises
A3 THINKING — ROOT CAUSE ANALYSIS
Overview of root cause analysis · Basic RCA: 5 Whys, RCA form · A3 problem-solving method — overview · Step 1: 5W2H (what, when, where, who, why, how, how much) · Step 2: Team formation · Step 3: Problem statement · Step 4: Process metrics · Step 5: Temporary solution · Step 6: Data collection and test plan · Step 7: Y = f(X) or SIPOC · Step 8: Fishbone diagram · Step 9: Test plan and results · Step 10: Root cause analysis (5 Whys, fishbone) · Step 11: Finding solutions · Step 12: Implement action plan · Step 13: Verify solution effectiveness · Step 14: Sustain and control · Exercises
RAPID KAIZEN EVENTS / RAPID RCA EVENTS
Overview of rapid Kaizen methodology · Define improvement area (layout, flow, time and motion, resourcing, efficiency, bottlenecks) · Quick charter (scope, objective, owner) · Process understanding (specific step or area) · Data collection (cycle time, delays, utilization, movement) · Process walk (Gemba — focused observation) · Time and motion study (as applicable) · Identify inefficiencies (waste, imbalance, constraints) · Prioritization of opportunities · Solution design (layout, flow, resource alignment, standard work) · Action plan (who, what, when — short cycle) · Rapid implementation (test, adjust, stabilize) · Target setting (throughput, cycle time, utilization, output) · Control (visual management, simple KPIs, standard work) · Benefits realization · Lessons learned and next improvements
QUALITY CIRCLES CULTURE
Purpose and business alignment (QCDMS focus) · Leadership role in building a quality circle culture (Gemba leadership) · Quality circle structure, team formation and governance · High-impact topic selection (from losses to projects) · Standard methodology (PDCA / A3 thinking) · Coaching mindset for leaders — develop thinking, not solutions · Integration with daily management systems (LDM, visual boards) · Review and presentation system (monthly / quarterly) · Competition, recognition and circle awards framework · Sustainment, replication and culture maturity strategy
KEY SKILLS TO LEAD COMPLEX & LARGE IMPROVEMENT PROJECTS
Lean Six Sigma maturity model · Roles and responsibilities of management and belt levels · Benchmarking · Project management — communication planning · Project management — scope and charter · Project management — toll gates · Project management — WBS · Project management — RACI · Project screening, selection and prioritization · Improvement project ROI · Cost-benefit analysis · NPV and business case · Change management · Group facilitation skills · Brainstorming · Affinity diagrams · Tree diagrams · Mind mapping · Matrix diagrams · Nominal group technique · Prioritization matrices · Decision trees · SWOT analysis · Activity network diagrams · Exercises
PROCESS MAPPING TOOLS
Gemba walks and observations · Process studies · Swim lane mapping · Spaghetti diagram · Time and motion studies · Macro process mapping · Micro process mapping · Traveller sheets · Flow charts · SIPOC · Value stream mapping
ADVANCED LEAN TOOLS
Large database analysis · Theory of constraints · Quality function deployment — VOC (surveys) · Quality function deployment — Kano model · Quality function deployment — CTX and CTQ · Advanced time and motion study: Yamazumi charts · Load balancing · SMED or quick changeover · Capacity planning · Kanban and inventory management · Kanban exercise and simulation · Overall Equipment Effectiveness (OEE) · Total Productive / Preventive Maintenance (TPM) · Layout improvement · Advanced visual management · Exercises
ADVANCED SIX SIGMA TOPICS
Detail orientation, focus and concentration · Advanced SIPOC — suppliers · Advanced SIPOC — inputs and resources · Advanced SIPOC — process · Advanced SIPOC — outputs · Advanced SIPOC — customers · Finding sources of variation and attribute metrics in a detailed SIPOC · Data collection — 5W2H · Sampling — random · Sampling — stratified · Sampling — systematic · Sampling — subgroup · Sampling — block · Measurement System Analysis — Gauge R&R · Measurement System Analysis — bias · Measurement System Analysis — correlation · Measurement System Analysis — linearity · Metrology — calibration and traceability · Statistical Process Control — common causes · Statistical Process Control — special causes · Common cause vs. special cause · Control charts — overview · X-Bar R chart · X-MR chart · X-Bar S chart · ImR chart · C chart · U chart · N chart · P chart · Np chart · Probability — independence and conditional probability · Distributions — normal · Distributions — Poisson · Distributions — binomial · Distributions — chi square · Distributions — t and F · Hypothesis testing — terminology, significance · Hypothesis testing — Type I and Type II error · Hypothesis testing — tests for means · Hypothesis testing — tests for proportions · ANOVA — analysis of variance · Advanced process capability — Cp and Cpk (short term) · Performance indices — Pp, Ppk, sigma (long term) · Precision and accuracy · Stability and normality · Correlation — correlation vs. causation · Regression — estimation and prediction · Multivariate — MANOVA, factor analysis · PFMEA — Process Failure Mode and Effects Analysis · DFMEA — Design Failure Mode and Effects Analysis · Design of Experiments — terminology (factors, levels, response) · Design of Experiments — randomization, blocking, interaction · Design of Experiments — full, factorial, randomized · Design for Six Sigma — DMADV · Design for Six Sigma — DMADOV · Design for X — cost, manufacturability, maintainability · Robust design, tolerancing, statistical robustness · Design for manufacturing (DFM) · Design for assembly (DFA) · Design for service (DFS)
COMPLEX SIX SIGMA DMAIC PROJECTS
DEFINE — Project charter, problem statement, business case · DEFINE — Objectives, KPIs and performance measures · DEFINE — Critical to customer: quality, cost, delivery · DEFINE — Voice of customer, stakeholders, employees · DEFINE — Survey types · DEFINE — Critical to quality, cost and delivery · DEFINE — Cost of quality and cost of poor quality · DEFINE — Kano model · DEFINE — Basic hypothesis testing · DEFINE — Exercises · MEASURE — Revisiting process maps (SIPOC) · MEASURE — Seven quality control tools · MEASURE — Data collection techniques · MEASURE — Data collection plan · MEASURE — Measurement system analysis (MSA) · MEASURE — Data stratification · MEASURE — Gauge R&R · MEASURE — Exercises · ANALYZE — Common vs. special cause variation · ANALYZE — Fishbone diagram · ANALYZE — Control chart types · ANALYZE — Correlation · ANALYZE — Regression · ANALYZE — FMEA · ANALYZE — ANOVA · ANALYZE — Control plan · ANALYZE — Exercises · IMPROVE — Brainstorming · IMPROVE — Cause and effect matrix · IMPROVE — Solution selection matrix (Pugh matrix) · IMPROVE — Impact vs. effort matrix · IMPROVE — Pilot test / prototype · IMPROVE — Design of experiments (DOE) · IMPROVE — Process simulation and modelling · IMPROVE — Visual management tools · IMPROVE — Cost-benefit analysis · IMPROVE — Process redesign · IMPROVE — Exercises · CONTROL — Control plan · CONTROL — Control charts · CONTROL — Check sheets · CONTROL — Visual management tools · CONTROL — Response and reaction plan · CONTROL — Standard operating procedures · CONTROL — Skills training plans and job aids · CONTROL — Poka Yoke and mistake-proofing · CONTROL — Scaling solutions · CONTROL — Lessons learned · CLOSURE — Closure report · CLOSURE — Recap of key learnings · CLOSURE — Open question and answer · CLOSURE — Feedback and evaluation · CLOSURE — Certification process (if applicable)
Where a program is delivered in-company, the allocation of hours across these published topics is confirmed with the employer in a written training plan before delivery begins, based on the group’s existing capability. Core topics are delivered in every program. Depth on applied topics is weighted within the published hour range.
Training is delivered by qualified instructors with more than 48 months of relevant teaching experience within the last ten years. Lead instructor: CSSBB (ASQ) · PMP (PMI) · ACP (PMI) · CSM (Scrum Alliance) · Change Practitioner (PROSCI) · Certified Facilitator (ICA) · Authorized Partner & Trainer (ASQ).
Over 2,500 professionals trained across 120+ organizations. Employer training programs delivered under approved provincial grant funding since 2020.
Employer training grants
QCDMS is an eligible third-party training provider for employer training grant programs in Ontario. Every program is delivered in Ontario, includes structured assessment, results in a credential, and is scheduled to complete within the funding period.
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